Your Appointment
To schedule your appointment you can book online through MyHealth1st.
Alternately please call ROM on: (03) 9970 1704 or email us at: admin@ROMortho.com.au
Your First Appointment: What to Expect
Initial consultations are scheduled to take longer than follow-up appointments but might vary depending on complexity of the presenting complaint.
When you arrive at our clinic, our welcoming reception team will be ready to assist you. If this is your first visit, you will need to complete a few brief forms, so we recommend arriving around 10 minutes early to allow time for this. Alternatively, you can download our Patient Registration Documents and email it to us ahead of time if you prefer.
What should I bring to my initial appointment?
To ensure we have all necessary information, please bring the following documents with you:
A referral letter from your doctor (they may also have sent this to us directly via email or fax)
Your private health insurance details
If applicable, WorkCover (WCA) or TAC claim number and details
Medicare card and/or DVA card
Copies of recent imaging (e.g. X-rays, Ultrasound, CT or MRI scan), and any related radiology reports
Relevant blood test results or letters from your GP or specialist
Fees & Payments
Consultations attract an out-of-pocket fee and full payment is required at the end of your appointment. If you are eligible, you may claim a Medicare rebate for a portion of the consultation fee.
Should surgery be advised, a detailed quote will be provided for your review.
Cancellation Policy
We understand that plans can change. If you need to reschedule or cancel your appointment, we kindly ask that you notify us in advance by phone or email.
You can reach us at:
Phone: (03) 9970 1704
Fax: (03) 8579 5427
Email: admin@ROMortho.com.au
For more information, please visit the Contact section of our website.
Frequently Asked Questions
How do I book an appointment to see A/Prof Ernstbrunner?
Appointments with A/Prof Lukas Ernstbrunner can be arranged by phone or email through Reconstructive Orthopaedics Melbourne.
Contact details:
Phone: (03) 9970 1704
Fax: (03) 8579 5427
Email: admin@ROMortho.com.au
For more information, please visit the Contact section of our website.
Do I need a referral to see A/Prof Ernstbrunner?
Yes, a referral letter is required in order to schedule an appointment. This typically comes from your GP, another specialist, or an emergency department physician. If your referring doctor has already sent the referral to us via fax or email, that’s not a problem — just let our reception team know if you don’t have a physical copy with you.
How quickly will I be seen?
If you have an acute injury, A/Prof Ernstbrunner will prioritise your care and aim to see you urgently. For non-urgent concerns, we generally aim to offer appointments within two weeks of receiving a referral.
What if I do not have my imaging?
In most cases, A/Prof Ernstbrunner can access your imaging through electronic systems. However, it is helpful if you can provide any imaging reports or details to assist in locating your scans quickly. If you have printed X-rays or hard copies, please bring them along to your appointment.
What happens if I need to have surgery?
During your consultation, A/Prof Ernstbrunner will explain the recommended procedure in detail, including potential benefits, risks, and alternatives — both surgical and non-surgical. This will form the informed consent process.
After the consultation, you’ll meet with the ROM practice manager to go over the logistics of your surgery, including scheduling, hospital options, expected costs and any out-of-pocket expenses. Depending on your medical history, you may also need to see an anaesthetist or physician before surgery.
Does A/Prof Ernstbrunner charge a gap fee?
A/Prof Ernstbrunner adheres to the Australian Medical Association’s recommended fee structure for surgical procedures. Depending on your private health insurance cover and the complexity of the procedure, there may be a “gap” fee charged. A detailed fee estimate will be provided before proceeding with surgery.
Do you see uninsured patients?
Yes, A/Prof Ernstbrunner welcomes uninsured patients through his private practice at ROM, and can also provide care through his public appointments at Box Hill Hospital and the Royal Melbourne Hospital. If you are considering private surgery, we will provide a quote before any procedure is scheduled.
Do you see TAC and WorkCover patients?
Yes, patients with approved Transport Accident Commission (TAC) or WorkCover claims are welcome. Please ensure you bring your claim number and details to the appointment to help us process your case and minimise any out-of-pocket expenses.
Do you see Department of Veterans’ Affairs (DVA) patients?
Yes, A/Prof Ernstbrunner is pleased to see DVA patients. Please bring your DVA card to your appointment to ensure all billing is appropriately handled.
Telehealth Appointments
For your convenience, A/Prof Ernstbrunner offers Telehealth consultations. These appointments are a valuable option for patients who may face challenges with travel, time, accommodation, or associated expenses.
Telehealth consults are conducted with the same level of care and professionalism as in-person visits. To ensure the best experience, we recommend taking the call from a quiet, private space such as a home office, where you can speak freely without interruptions.
If you would like to arrange a Telehealth appointment, please contact our rooms by phone or email.
Reconstructive Orthopaedics Melbourne (ROM)
ROM's purpose is to restore mobility, reduce pain, and improve lives — through reconstructive orthopaedic surgery grounded in science, and through research that redefines what’s possible in musculoskeletal surgery.